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1. Delivery and Shipping

[/vc_column_text][vc_column_text]How much do you charge for shipping and delivery?

  • We offer delivery domestically (South Africa) for R100.
  • Free shipping for orders more than R1000

How long does your orders take to deliver?

  • South African Delivery: 2-3 business days
  • International Shipping: 10-14 business days

Which Carriers do you use for delivery?

We ship and deliver with ARAMEX and DHL

How can I track my order?

When your order ships out, you will receive an email within 48 hours containing your tracking number. You may also track your package through Aramex (orders within South Africa) or DHL(Orders outside South Africa)[/vc_column_text][vc_empty_space height=”42px”][/vc_column][/vc_row][vc_row anchor=”returns”][vc_column][vc_column_text]

2. Returns and Exchanges

[/vc_column_text][vc_column_text]Can I return items?

You may return merchandise 28 calendar days from date of delivery. All items/merchandise must be in their original condition i.e. new, unworn with original tags attached.

I ordered but it is out of stock

If the item is out of stock in size or color ordered, we will issue you a full refund.

I returned an item but not in the original condition

In such an unlikely event, HxCloset will not issue a full refund. Instead, you may get a partial refund.

How can I return an item for exchange?

Contact us info@hxcloset.com prior to sending item back.

Once item is received, HxCloset will evaluate whether an item is suitable for exchange if original condition requirements are not met.

I have requested an exchange, how long will it take for me to receive it?

Your desired exchange item will be delivered to you upon receipt within 5 business days.

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3. Refunds

[/vc_column_text][vc_column_text]When will I be refunded?

Once returned item is received and accepted, your refund will be processed within 5 business days to the original payment method.

Will I be refunded for delivery cost?

Unfortunately, once you have return an item, you will not be refunded for initial delivery charge. Meaning you will get a refund less delivery cost.[/vc_column_text][vc_empty_space height=”42px”][/vc_column][/vc_row]